Terms and conditions - Absolute Adventure
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Terms and conditions

Please note that credit card payments for Absolute Adventure are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as ABSOLUTE ADVENTURE on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

The activities described are  either operated by Musandam Mountain Adventure Tourism of PO Box 96, post code 800, Dibba, Oman. Musandam Mountain Adventure Tourism is the Oman licensee of Absolute Adventure Limited or Kalba Camp, managed by Absolute Adventure Sports Services of PO Box 72632 Dubai, UAE. All publicity and promotion of adventure activities is done under the brand names ‘Absolute Adventure’ and ‘Absolute Adventure Education.


Our contract


It is essential that you carefully read and understand these Booking Conditions which contain important information. They constitute the contract between you & Musandam Mountain Adventure Tourism/Kalba Camp for the services provided and set out the basis of your legal relationship with Absolute Adventure. By booking with us you acknowledge that you have read and understood and that you agree to be bound by these Booking Conditions. 

1) Prices and validity
Prices are based on costs and exchange rates applicable when this information was printed. Absolute Adventure reserves the right to adjust prices until you have made full payment for your experience. Dates, prices and itineraries are indicative only and subject to change. Insurance, gratuities to leaders and guides and any items of a personal nature are not included in your price. 
 

2) Your experience
Absolute Adventure operates activities in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you would normally expect. Please bear this in mind when making your booking. All our activities, but especially those visiting remote or unstable regions, or regions with dangerous wildlife, involve a risk of injury, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. By booking with us you agree to assume all risks associated with the activities to the maximum extent permitted by law.
When assessing whether activities will operate Absolute Adventure uses information from its local office in conjunction with advise from local government or  commercial sources. It is your responsibility to acquaint yourself with the advice given. By booking with us you acknowledge your decision to take part in our activities is made after due consideration of relevant information that may be made available at any time and you agree to assume the risks associated with the activities.

3) Disclaimer
Where Absolute Adventure provides services it will do so with due care and skill. Absolute Adventure is not responsible for the acts and omissions of others, including guides, transport and accommodation providers or for any loss, damage or expense (including loss of money paid in advance) which you may incur as a consequence of the acts and omissions of others. 
You warrant that you have not relied on any representation made by Absolute Adventure which has not been stated expressly in these conditions.
Absolute Adventurewill not accept responsibility or liability for any client who contravenes any law or regulation of any area visited. Any independent arrangements that you make that are not part of the Absolute Adventure experience are entirely at your own risk. Absolute Adventure does not accept liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with this contract or in respect of a failure or omission on the part of  Absolute Adventure to comply with its obligations under this contract. 
Exception to disclaimer
This disclaimer set out in these booking conditions does not attempt or purport to exclude, restrict or modify liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

 

4) Cancellation by Absolute Adventure
Absolute Adventure reserves the right to cancel activities and will advise you of such cancellations. In this case Absolute Adventure will offer you alternative arrangements and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Absolute Adventure, less any unrecoverable costs incurred by Absolute Adventure, but we will not be liable under any circum- stances whatsoever for any claims made by you for any additional costs incurred by you. Absolute Adventure will not be liable for any delay in, change to or cancellation of any activities or experiences due to Force Majeure. Force Majeure means a circumstance beyond the reasonable control of Absolute Adventure and includes but is not limited to war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse cancel a booking as a result of Force Majeure, or government advice, Absolute Adventure will offer you alternative arrangements and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. 


5) Cancellation by you
Absolute Adventure reserves the right to cancel activities and will advise you of such cancellations, In this case Absolute Adventure will offer you alternative arrangements and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Absolute Adventure in writing. The date when written determine the charges applicable. Loss of money paid is as follows (unless agreed otherwise in writing):
      Between 7 and 2 days - loss of 50% of total booking cost
      2 days or less - loss of 100% of total booking cost 
If you do not pay the total booking cost within 28 days of the experience your booking may be terminated. Additional Absolute Adventure cancellation penalties may apply. No refunds will be made if you leave an activity or experience for any reason after the activity or experience has begun.


6) Booking Amendments
If you need to change your booking or any part of your booking before the start of your experience we reserve the right to charge a transfer fee to cover administration costs. You will be informed of any such fee. Any transfer fee must be paid prior to the commencement of the amended booking. 

7) Changes to your experience
Changes may occur because of Force Majeure, poor road conditions, weather, availability of land or sea transport, vehicle breakdowns, or other circumstances beyond Absolute Adventure’s control. You accept that such changes may occur. Where changes occur we will, where practical, advise you or your travel agent of such changes. Absolute Adventure does not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond Absolute Adventure’s control. 

8) Authority of the leader
During all activities the decision of the Absolute Adventure leader, guide or representative will be final on all matters likely to affect the safety and  well-being of the experience or activity. You must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all places visited. Should you fail to comply with the above, or should you interfere with the well being of the group then the trip leader, guide or company representative reserves the right to order you to leave the experience or activity immediately with no right of refund.

9) Safety
During water activities such as kayaking, dhow or pleasure boat rides life jackets must be worn at all times. During cycling activities helmets must be worn at all times. During rock climbing or abseiling activities helmets and harnesses must be worn at all times. Absolute Adventure supply clients with suitable protective gear however clients can choose to wear their own safety equipment as long as it meets international safety standards. Absolute Adventure and its service providers take no responsibility for clients failing to wear the required safety gear or follow the directions of the supervising staff. Clients choosing to undertake activities with or without supervision do so entirely at their own risk and fully accept that such activities may carry the risk of injury or death.

10) Complaints
If you have any complaint about your experience or activity, you must make it known at the earliest opportunity to the Absolute Adventure local representative, who will, where possible, take appropriate action. If you are not satisfied with their response and feel your enjoyment is likely to be significantly affected you should notify us in writing and we will do our best to resolve the problem. If, at the end of the experience, you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your experience.

11) Pre-existing medical conditions
It is your responsibility to advise Absolute Adventure of any pre-existing medical conditions that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of your experience or activity and the enjoyment of other party members. You may be required if requested by Absolute Adventure employees or suppliers. Absolute Adventure reserves the right, at its discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. Absolute Adventure also reserves the right to cancel your participation in an activity at any time, including after the commencement of your activity, with no right of refund if your medical condition could be reasonably expected to affect the normal conduct of the activity.


12) Health and fitness:
Many of our experiences require a certain amount of walking, biking or other activity to visit the featured sights. Generally, the activity is moderate. However at times it can be over rocky or unstable ground surfaces, sometimes involving steep ground and mid-summer heat. If you have any doubts about the content of your experience please discuss your needs with us before you book. Absolute Adventure reserves the right, at its discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs, if it is deemed that you are not suitable for the experience booked.

13) Publicity
You agree that Absolute Adventure may use images of you taken during your trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.

14) Privacy
Certain information will be collected by us to supply the services to you. Your personal information is collected only to enable us to provide you with the services you wish us to provide. The information may be disclosed to or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose. The products or services may not be provided without this information. The information may also be used to inform you of additional products and services, which may be of interest to you. All reasonable information which we collect will be kept disclose personal information such as your name, address, telephone number to any person outside of the organization, unless you have authorized us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Absolute Adventure sell or lease or in any other way provide personally identifying information to any third party.


15) Governing law
This contract and all matters arising from it are subject to the laws of UAE & UAE courts only will have jurisdiction over any dispute arising under this contract.